Knowledge exists within your business in many forms, both formally recorded and implicit in the actions and experience of your people.
By understanding and managing the knowledge that you have & need, you enable your people; & avoid additional work, errors, or gaps that needs to be urgently filled.
We can support you to ensure learning is identified, captured and available for use, including through:
- Helping you plan and deliver your knowledge management strategy
- Knowledge risk assessments that highlight where you are most exposed to gaps & loss
- Understanding current and required knowledge resources and how to build on them
- Mapping your knowledge networks & planning improvement
- Developing your methods and a sharing culture that ensures knowledge and information is available when it's needed
- Assessing your existing review points & how to leverage these to build knowledge
- Establishing methods that make learning routine
- Building a sharing culture
While much knowledge is documented or captured in your systems, you will always have knowledge that is within the skills and experience of your people. When this knowledge is unique to a few people you are exposed to loss of a capability, often with no or little notice.
We can help reduce the risks and deliver benefits with:
- Engagements that capture knowledge before it leaves your organisation in planned change, closure, merger, a departure, retirement, etc.
- Knowledge capture / lessons-learnt events at the end of a project or activity, to enable sharing between sites / functions / teams, or whenever needed
The sooner you start knowledge capture the less exposed you are to the risk of losing it, and the more benefit you realise from sharing it.
Within our core skills of Quality, Improvement & Knowledge we can develop & deliver bespoke training & coaching solutions:
- Leadership coaching and guidance - ensuring your people are equipped to deliver on your values with high-quality actions
- Coaching and support for functions and teams
- Training tailored to your individual needs
- Development support that meets your staffs' needs